Guarantee

Your receipts, your EU guarantee, and the letter when something breaks.

Questions

What is the EU legal guarantee?

Anything you buy new from a business in the EU comes with a free legal guarantee of at least two years from delivery (three in Spain, Portugal and Sweden). If it stops working properly in that time, the shop has to repair or replace it for free. Guarantee counts down that period for every item, so you know what is still covered.

Is a manufacturer warranty the same thing?

No. A warranty from the brand is extra and comes on top of the legal guarantee. Add its end date to an item and Guarantee keeps counting once the legal guarantee is over.

How do I add a receipt?

Tap + and choose Scan a receipt to use the camera (long receipts can be scanned in several pages), Choose a photo, or Import a PDF receipt for online orders. The receipt appears at the top of the form: tap it to zoom in while you type the shop, date and price. No receipt at hand? Choose Type it in and add the receipt later with Edit on the item's page.

My scan is blurry

Lay the receipt flat in good light and hold the phone steady. The scanner takes the photo by itself; tap Auto at the top right to switch to Manual and take it yourself. You can replace a receipt at any time with Edit on the item's page.

How do I claim when something breaks?

Open the item and tap Start a claim. Describe the problem, choose a free repair or a replacement, and Guarantee writes a formal letter in the shop's language citing EU Directive 2019/771. Send it from Mail with your receipt attached, or share it as a PDF. Add your name and address under Settings first so the letter is signed.

Which languages can the letter be in?

Greek, English, German, French, Italian and Spanish. The app picks the language of the shop's country, and you can switch before sending.

I'm not getting reminders

Open Settings › Notifications › Guarantee on your iPhone and allow notifications. In the app's own Settings you can choose how far ahead you're reminded. You also get a last reminder a week before each guarantee or warranty ends.

My items don't show up on my other iPhone or iPad

Items sync through your private iCloud. Sign in with the same Apple Account on both devices, and check that iCloud is allowed for Guarantee in Settings › [your name] › iCloud. The first sync can take a few minutes.

The shop says no. What now?

Keep a copy of your letter and the shop's answer. Then contact your national consumer authority. For a shop in another EU country, the European Consumer Centres help for free.

Is this legal advice?

No. Guarantee gives general information about EU consumer law and a template letter. Rules differ a little between countries; for a large or disputed claim, ask a consumer organisation or a lawyer.

What's free, and what is Pro?

Guarantee is free for up to 5 items, with every feature: countdowns, reminders, claim letters, the rights guide and iCloud sync. Guarantee Pro is a one-time purchase (no subscription) that removes the limit, so you can keep as many items as you like. It's shared with your family through Family Sharing. Deleting an item frees its place.

How do I restore Pro on a new iPhone?

Sign in to the App Store with the same Apple Account you bought it with, open Guarantee and go to Settings › Restore purchase. Usually the app recognises your purchase by itself as soon as it opens.

How do I get a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

How do I delete all my data?

Open Guarantee and choose Settings › Delete all my data. After you confirm, every item, receipt and photo is deleted from your iPhone and from your iCloud, along with your name, address and settings. Guarantee Pro stays with your Apple Account. Uninstalling the app on its own keeps the iCloud copy, so your items come back if you reinstall.

What happens to my receipts?

They stay on your iPhone and in your own private iCloud. Guarantee has no accounts, no ads and no tracking, and I can't see your data. Read the privacy policy.